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Terms & Conditions

Terms & Conditions

Safewear SW - Terms and Conditions of Sale

The following terms and conditions govern any contract for sale that we enter into with you. Please read them carefully. These terms and conditions tell you the rights and obligations you have, but do not affect your statutory rights in law which you have as a consumer.

Contact Details

Safewear SW, Unit 38 Faraday Mill Business Park, Plymouth, Devon, PL4 0ST Telephone: 01752 408694, Fax: 01752 484045, Email: If you have any comment, enquiry or complaint about our service or any goods you purchase from us, please contact us by one of these means.

Purchasing from us.

Currently, we only sell goods to residents of the UK who are over 18, and will only deliver within the UK. By submitting your order you are offering to buy the goods and allow us to us your personal details for the purposes of that supply (including passing your address details to carriers and other sub-contractors). We will not use your details for other purposes without your consent, and you may ask for your details to be removed from our system, by writing to the above address. Sensitive or private information (such as payment card details) will not be retained unless we have a particular need to do so, and we ask for your permission. When no further need exists, these details will be removed. On placing your order, an acknowledgement is sent by the website. There is no contract until we confirm your order by a further email. We are not obliged to supply the goods until we have confirmed acceptance of the order in this way, and until full payment has been received. If you discover you have made a mistake with your order, please contact us immediately by phone or email. Please do this before we confirm your order if possible, and certainly before shipment is made. Prices are checked regularly, however, on the rare occasion that the price has changed when we receive your order, we will contact you to ask if you wish to proceed. Our contract will not exist until we have agreed any change with you.

Value Added Tax (VAT)

VAT is charged on all prices (including carriage) at the prevailing rate on the date of shipment (currently 20%). There are certain exemptions relating to safety boots (not including safety shoes), and safety helmets. The main criteria are that you are purchasing these products for your own use (not for an employee), and that you are not VAT registered. By placing your order you agree that you qualify for exemption, and we will assume that status. You will indemnify Safewear SW against future cost or penalty which may arise because you are not entitled to have claimed such exemptions.


We accept payment by most Credit and Debit Cards, and cheque received by post, allowing them to clear, prior to despatch.

Safewear takes responsibility for the transaction and our transaction are securely processed, and details are encrypted before payment is made.  We use a recognised Online Payment Processing company (Secure Trading) who employ high-level 128 bit and higher encryption technology, the most advance security software currently available for online transactions.  This security technology encrypts your personal information, ensuring that nothing can be read as it travels over the internet.


We use national carriers, eg. City Link, Yodel, DHL etc., as well as post. All deliveries require a signature upon receipt. Where possible, deliveries are sent on a ‘Next Day’ service, which is the next working day (eg. Monday for Tuesday delivery, Friday for Monday delivery). This excludes both despatch and delivery on a Saturday, unless prior arrangement has been made with us. We aim to deliver most items from stock, and you should receive these within 2 – 3 days, however, occasionally we will be waiting for items to arrive from manufacturers, and if a delay occurs, we will advise you of an expected delivery date. Subject to stock being available, we try to despatch the same day, all orders which are received before Midday. We may deliver the goods in several consignments, and will also do so if requested by you. We may make an extra charge to cover multiple shipping costs if this is in response to your instructions. If we have not shipped the goods within 30 days of the expected delivery date, then you may cancel the contract, and we will refund any monies paid by you.

All deliveries are subject to stock and availability. Please note that delivery schedules are not guaranteed by carriers, and we do not refund or compensate for deliveries which might be delayed.

Delivery Charges

Orders valued over £100 excluding VAT and shipping costs will not incur a delivery charge to most Mainland addresses. Under this value, a charge of £ 6.75 + VAT will be added to your invoice at checkout. Higher charges apply for areas designated by carriers as ‘Highlands and Islands’ and these are currently £10.00 + VAT, although orders of over £150 excluding VAT and shipping costs will be despatched without a delivery charge.


In the event that we have made an error and incorrect goods have been shipped, we will arrange collection and replacement at no cost to you. Please advise us of any error within 3 days of receipt. On receipt of goods, please inspect them for obvious damage or defect, and if you feel that the packaging has been damaged and contributes to the condition of the items, please take a photo if possible, so that we can claim upon carriers. Goods should arrive free from defect in materials and workmanship, and will be covered by manufacturers warranty from the day of delivery. If you have a fault under warranty please return the item to us for inspection. Manufacturer’s warranty covers failure of the product and of the materials used, it does not cover wear and tear of products damaged in use, eg. toes worn out due to kneeling when the product does not have a scuff cap. If you are unsure of the right product for your application please call us and we will give the best advice we can. Please inspect the goods and advise us of obvious defect or damage within 5 days of receipt. In all cases, if damage or defect is alleged, we ask you to arrange to return the goods, and if upon inspection this is found to be the case, we will at our option repair, replace or make good the items or refund the price paid by you, and reimburse the cost of shipping. We can arrange collection for you at your cost if required. If for any other reason other than damage or defect (eg. Wrong size which does not fit), you wish to return a product, you may do so within 30 days of receipt at your cost, and provided the product is in its original packaging, unused and not damaged, we will credit, reimburse or replace the item to your instructions. However, the cost of the original shipping will not be reimbursed. The cost of shipping a replacement will be charged and payable before despatch. Any product that has been ordered especially, or altered (including embroidery, printing etc.) cannot be returned. This will be clearly stated on the confirmation we send. For reasons of hygiene,, no underwear or base layer garments will be accepted for return except in original, and unopened packaging.

Additional Consumer Rights

If you are a consumer, you have the Right, in addition to other Rights, to cancel the contract and receive a refund. You must inform us in writing (email, fax or post) of your desire to cancel within seven working days, starting on the day of the receipt of the goods. You must return the goods at your cost and we advise you to ensure that the goods are adequately insured during the return journey. We can collect the goods from you at your cost if requested. You have the right to cancel this contract without specifying a reason and without penalty. However, we will only accept unwanted goods for refund, provided that they are undamaged, and are complete with all relevant packaging and labelling etc., and are in an unused and resalable condition. Shipping costs will not be refunded, and where shipping was included in the original purchase price, this will be deducted from any refund. All return costs are the customer’s responsibility. Please send returns to the address on our invoice, include a copy of that invoice with clear instructions as to what you need – ie. Replacement, different size or colour, or credit, with your best contact details.


We shall not be liable for any consequential loss, for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental or any other consequential loss, as a result of the purchase of goods from us. With the exception of liability covered by Product Liability Insurance, our liability is limited to the price paid by you for the goods. Other information you need to be aware of: It is the customers responsibility to look after all products to ensure their long and useful life. For example, safety boots which are not cleaned, waxed or polished, and which the leather is allowed to dry out, will not last and give the performance of which they may be capable. No claim will be entertained if such neglect is apparent. Similarly, when ordering a product, it is important to understand its attributes. So, for example, a water resistant boot is not waterproof, and its resistance is dependent upon its being looked after. A waterproof boot has a built in membrane to give this quality. Any ratings which a product conforms to are no substitute for a safe workplace and avoidance of risk. No product should be purchased instead of providing a safe work place. Safety products are provided to limit damage and injury in the event of an accident – not as a substitute for good practice

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