Refund and Return Policy
In the event that we have made an error and incorrect goods have been shipped, we will arrange collection and replacement at no cost to you. Please advise us of any error within 3 days of receipt.
On receipt of goods, please inspect them for obvious damage or defect, and if you feel that the packaging has been damaged and contributes to the condition of the items, please take a photo if possible, so that we can claim upon carriers.
Goods should arrive free from defect in materials and workmanship, and will be covered by manufacturers warranty from the day of delivery.
If you have a fault under warranty please return the item to us for inspection. Manufacturer’s warranty covers failure of the product and of the materials used, it does not cover wear and tear of products damaged in use, eg. toes worn out due to kneeling when the product does not have a scuff cap. If you are unsure of the right product for your application please call us and we will give the best advice we can.
Please inspect the goods and advise us of obvious defect or damage within 5 days of receipt. In all cases, if damage or defect is alleged, we ask you to arrange to return the goods, and if upon inspection this is found to be the case, we will at our option repair, replace or make good the items or refund the price paid by you, and reimburse the cost of shipping. We can arrange collection for you at your cost if required.
If for any other reason other than damage or defect (eg. Wrong size which does not fit), you wish to return a product, you may do so within 30 days of receipt at your cost, and provided the product is in its original packaging, unused and not damaged, we will credit, reimburse or replace the item to your instructions. However, the cost of the original shipping will not be reimbursed. The cost of shipping a replacement will be charged and payable before despatch.
Any product that has been ordered especially, or altered (including embroidery, printing etc.) cannot be returned. This will be clearly stated on the confirmation we send.
For reasons of hygiene,, no underwear or base layer garments will be accepted for return except in original, and unopened packaging.