We use national carriers, eg. Fed-EX, Yodel, DHL etc., as well as post. All deliveries require a signature upon receipt.
Where possible, deliveries are sent on a ‘Next Day’ service, which is the next working day (eg. Monday for Tuesday delivery, Friday for Monday delivery). This excludes both despatch and delivery on a Saturday, unless prior arrangement has been made with us.
We aim to deliver most items from stock, and you should receive these within 2 – 3 days, however, occasionally we will be waiting for items to arrive from manufacturers, and if a delay occurs, we will advise you of an expected delivery date. Subject to stock being available, we try to despatch the same day, all orders which are received before Midday.
We may deliver the goods in several consignments, and will also do so if requested by you. We may make an extra charge to cover multiple shipping costs if this is in response to your instructions.
If we have not shipped the goods within 30 days of the expected delivery date, then you may cancel the contract, and we will refund any monies paid by you.
All deliveries are subject to stock and availability. Please note that delivery schedules are not guaranteed by carriers, and we do not refund or compensate for deliveries which might be delayed.
Orders valued over £100 excluding VAT and shipping costs will not incur a delivery charge to most Mainland addresses. Under this value, a charge of £ 7.50 + VAT will be added to your invoice at checkout.
Higher charges apply for areas designated by carriers as ‘Highlands and Islands’ and these are currently £15.00 + VAT, although orders of over £150 excluding VAT and shipping costs will be despatched without a delivery charge.